Cancel a day

When someone suddenly can't work, you don't have to call customers one by one. Cancel day cancels or moves every appointment in a period and emails each customer. The Cancel day button is in the calendar and on the Today page.

1. The period

• Choose a day or a period of up to 31 days. With Only part of the day you also choose the hours, e.g. only the afternoon.
• Choose a staff member or Everyone.
• Choose the reason: illness, family reasons, emergency, technical problem, weather or other. You can add a short message too. We send it in the email.

Appointments that have already started stay as they are.

2. Review

You see every appointment in the period. For each, choose:

• Cancel: the customer gets an email with an apology, the reason and your message, three free times to book again and a link to the booking page;
• Move to a colleague: the appointment keeps its time and price, and we offer only colleagues who are free then and provide the service. The customer gets an email about the change.

A group session is one row, with all its participants: Cancel the group session, or hand it over to a colleague who is free then and leads that service. Every participant gets an email about the cancellation or the change.

Two more options:

• Block this period: adds time off, so there are no new bookings in the period. People on the waiting list for those days are told that the days are no longer open.
• A link to book again beyond the open dates: customers can use it to book days that aren't open yet. It is useful when you open appointments manually (see Appointments open until). The link is valid for 14 days, for one booking of the same services.

3. Confirmation

To confirm, type the number of appointments. That way you can't cancel more than you meant to. Then click Cancel the appointments and send the emails.

Emails that have been sent can't be called back. Check the period and the staff member before confirming.

Everything is saved at once: if something changes in the meantime (e.g. a customer cancels an appointment themselves or a colleague is no longer free), nothing is saved and you see the review again.

After cancelling

The summary shows every appointment and the state of its email: sent, sending or not sent. If an email didn't arrive, click Send again. Contact customers without an email address another way. Earlier cancellations stay listed.

People on the waiting list hear about the freed times, unless you blocked the period.

Who may cancel a day

The owner cancels the appointments of every staff member. So does the front desk, which also moves them to colleagues, but only the owner blocks a period for the whole business, because those are the business's closed days. A staff member can cancel their own day if Settings → Access and permissions → Staff: each opens their own appointments and cancels their own days is on, but can't move appointments to a colleague.